Six Sigma Quality:-

Sigma (σ) itself is a Greek Letter used to represent the distribution (spread) of the outcome of a process against the average.

Six Sigma (6σ) is also used to represent a management philosophy. Motorola was one of the first companies to incorporate quality and used 6σ as the name of their quality effort.

LEAN is a term sometimes used instead of Six Sigma and represents an abbreviated version of the full Six Sigma Quality Toolset. The basic principles of both theses approaches are the same and are as follows.

Six Sigma the Measurement

99.9% is represented by 4.6σ and is 1 error in 1000 opportunities

6σ is also a measurement system and 6σ itself represents 3.4 errors in 1 million opportunities. This is one defect in 294,000 defect opportunities

Defect Opportunity An event that can be measured that provides a change of error (defect)
Defect Any event that does not meet the performance of a customer

Six Sigma the Tool

Six Sigma can be technically described as a disciplined data driven process of re-engineering philosophy. Simple Quality Solutions have the experience and practice of taking these tools and simply applying them to solve business issues and ensure effective change management projects.

A Key Role of Management is to Change the Process. Rather than Just Badgering Individuals To Do Better

Objective: Customer Driven Work Processes that still allow for Needed Flexibility and Judgement from the Team

Disiplined use of Flexibility and Change

Looking for the Root Causes Attention to Detail
Strive for Continuous Improvement Shared Desire

 

DMAIC Process - Disciplined Method for Change

DMAIC - Used to Achieve Exponential Improvements

 

To Define customers and their CTQ's. To develop and refine a team charter with the problem statement. To produce a high level map business processes to be improved
To establish a baseline performance for the current process and to develop process measures that will enable you to improve the performance of the process.
To Analyse the data and process maps to determine route causes and opportunities for improvements.
To Generate, select, design, test and implement improvements.
To institutionalise the improvement and implement an ongoing monitoring process.
 

A First step is to identify the Critical Customer Requirements. These are simply the things that are important to the customer.

It is important to correctly identify what is important to our customer, then describe this in a way where it can be unambiguously measured (given the technical term of "Operational Definition")

Each Step in the Process employs specific tools and techniques and our skill is in identifying the right tools for the right job and simply applying that tool to the task required.

Some of the Tools that we use: -

We provide a two day intensive training seminar where quality is explained in more detail and the relevant tools for each section are explained.

For further information please contact us.